The app keeps restarting. What should I do?

Try these steps to troubleshoot.

1. Make sure your phone and computer both have around 5GB free for the temporary files needed to export your texts.

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Click here to see how to get more space for your iphone.

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‍Click here to see how to get more space for your Mac.

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2. Use an Apple cable (not a cheap one) and don’t fiddle with it during the search

3. Try a different port on on your computer

4. Don’t use your iPhone or your computer during the search.

5. Restart your iPhone and check for software updates Settings > General > Software update

6. Restart your computer

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