Step 1: Getting Started on Windows

What you’ll need for a successful export of your texts and WhatsApp messages

1. Download iTunes

Go to Microsoft store and download iTunes

Click here to start the download

Tip: Only takes a few mins

2. Connect your phone

Make sure iTunes has detected your phone.

A phone icon will appear just under the menu in the top left of the screen.

Unlock your phone

3. Storage on your desktop

We’ll tell you if you need more once the phone’s connected

Tip: use a hard drive instead of deleting files on your computer

Buy a hard drivehere

4. Around 30 mins

The search depends on how much data’s on your phone

Tip: connect your laptop to power

You can use your phone and laptop while we search in the background

Well done for getting to this stage. You are taking control of your situation. Every step is one step closer to resolving this dispute and getting on with your life.

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Click here to view step 2