I’ve run the report, why can’t I see all my messages?

Most common fix: check you selected the right contact

If results seem to stop at a certain date (for example, nothing past December), it’s often because the wrong contact type was selected.

This happens when the person has both a phone number and a WhatsApp contact, and the wrong one is chosen.

1. Open the place where you selected the person or conversation.

2. Check which version of the contact you picked:

If you need phone messages, select their phone number (not the WhatsApp entry).

If you need WhatsApp messages, select their WhatsApp contact.

3. Confirm you’ve picked the correct one for the messages you want to view.

4. Try again and check that the newer messages now appear.

Or the issue may be on of the following:

The contact is saved under different names
You might have the same person saved as “John Smith” in one place and “John” in another, or different names for the same phone number. Re-export and include all name variations.

The conversation is in a different group chat
You exported one group, but the messages you need live in another. Check which groups the person is in and export each one separately.

iMessage switched between phone and email (iPhone users only)
The other person’s iMessages may have switched between their phone number and email. When selecting contacts, include both the phone number and the email address for that person.

Remove filters and try one more time

1. Clear any date range. Set it to all time or remove the date filter.

2. Remove keyword filters. If you searched for a word or phrase, clear it.

3. Search again using the correct phone number or identifier.