What's happening while Dispute Buddy says it's indexing my messages?

There are two major steps when you use Dispute Buddy's app:

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Step 1

First of all we need to index your messages. That takes between 30 and 90 minutes on average

During that time, leave your iPhone connected to your computer and your computer connected to the power.

You can spend that time scratching the dog's ears, drinking a nice hot cup of tea, smiling at the sunshine, feeling proud that yo are taking control of your situation, basically do whatever you like!

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The time it takes depends on a few things, like:

• How old your computer is and its processing power
• The model of your iPhone and how old it is
• The quality of the cable connecting your iPhone and computer

The newer and more powerful your phone and your computer are and the better your cable, the quicker the indexing will be

While we're indexing your messages, you'll see an estimate of how long it'll take.

Then you'll see a screen that says "Search successful" and at that stage you can unplug your phone

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No one is notified that you are doing this. No one will ever know.

No one at Dispute Buddy can see anything on your phone. We've built it like that on purpose, because your data is YOUR data.

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Step 2

After the indexing has finished, you will select contacts and date range and what type of report you'd like.

You can select message history only or a message history plus a behavior analysis

When you click export, it can take between five and twenty minutes to generate that report

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I know we've all got used to everything being done in a flash of lightning, but this kind of analysis takes time.

We do a pretty extensive analysis and that takes time to do it properly.

You'll see when you save it to your computer!

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