The Dispute Buddy app is stuck on encrypting or generating the report

These are the most common solutions:

1. Check for software updates on your iPhone
2. Restart your iPhone.
3. Restart your computer.
4. Use a cable from Apple.
5. Try a different port on your laptop.
6. Don't use your phone or computer during encrypting.

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Be patient though; sometimes large files can take a while to process.

If you want to check to see if it's stuck or if it's continuing as normal, click Talk to a Human in the app and we can let you know

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