Some of my messages are missing in the Dispute Buddy report

Most common fix: check you selected the right contact.

If results seem to stop at a certain date (for example, here's nothing after December), it's often because the WhatsApp comtacted was selected instead of the iPhone one.

This happens when the person has both a phone number and a WhatsApp contact, and the wrong one is chosen.

  1. Go to the screen where you select contacts and date range
  2. Confirm you've picked the correct one (WhatsApp or iPhone contact) for the messages you want to view.
  3. Try again and check that the newer messages now appear.

Or it could be the contact is saved under different names: You might have the same person saved as "John Smith" in one place and "John" in another. Re-export and include all name variations.

The conversation is in a different group chat: You exported one group, but the messages you need live in another. Check which groups the person is in and export each one separately.

iMessage switched between phone and email (iPhone users only): The other person's iMessages may have switched between their phone number and email. When selecting contacts, include both the phone number and the email address for that person.

Remove filters and try one more time:

  1. Clear any date range. Set it to all time or remove the date filter.
  2. Remove keyword filters. If you searched for a word or phrase, clear it.
  3. Search again using the correct phone number or identifier.

If you need more help: Send us a WhatsApp: +61 468 852 935

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