Dispute Buddy Faqs

Where is my report saved?

Dispute Buddy automatically saves your report in your downloads folder

Open your downloads folder and look for the file name

message_timeline1.pdf

Open by double-clicking or right-clicking and selecting Open

It's possible that when you saved your report, you selected a different folder

If all else fails go back to the app and download another report

Can I type any name into the Search Screen?

Yes. You can type any name. The system will look for chats that match the names you entered.

How long does it take to export my messages?

Most exports finish in about 20 minutes. In some cases, it can take up to 1.5 hours.

How to request a refund?

Start a chat with us here and tell us what has happened. We are happy to help :)

I accidentally got the Mac download but I need the Windows instead?

1. Use the Windows download link: https://www.disputebuddy.co/download-windows.

2. Open that link on your Windows PC to download.

I paid on my phone but I need the download on my PC. What should I do?

1. Open the download link on your Windows computer.

2. If the link is on your phone, email the link to yourself and open it on your desktop PC.

3. Download the file, then check your Downloads folder.

I'm using a work laptop, what happens to my data?

The app downloads your data to that laptop to do the search. When the search finishes and you close the app, everything it downloaded is deleted. Only the exported PDF you created remains, and you can delete that as well.

Why does it say my email isn't verified, and how do I fix it?

This usually happens when the email inside the app doesn't match the email you used to buy your subscription. A common mix-up is purchasing with a work email, then typing a different (personal) email into the app where it says enter your details.

Does Dispute Buddy work with iCloud messages?

If your messages are stored in iCloud and you can see them in the Messages app then yes, Dispute Buddy can access them.

Does Dispute Buddy work with WeChat?

WeChat isn't supported at the moment, but this feature may be added in the future.

Where can I download and run Dispute Buddy?

Desktop only: You can only download to a desktop computer.

Not on iPhone: You cannot download it to your iPhone.

Do I need an account or password to use Dispute Buddy?

You do not need to create an account or password to use Dispute Buddy.

Which phones are supported?

All IPhone's: Supported.

Android: Not supported, but coming soon.

Is Dispute Buddy available on Android?

Not yet. The Android version is planned for 2026. Timelines can shift, but that's the current estimate.

Can Dispute Buddy recover deleted messages?

No. Dispute Buddy shows exactly what's currently on your phone. It won't retrieve deleted messages. If messages were deleted, it should show that they were deleted, but the deleted content itself can't be recovered.

Can I use Dispute Buddy in the US or any other country?

Yes. Dispute Buddy works in any country, including the United States, as long as you have an iPhone.

My export has frozen. What should I do?

You're on the search screen and it's sitting at 0% or 1% for a while. Keep your iPhone and Mac connected and charging.


Wait some time, the export can take over an hour in rare cases. 

I Paid on my phone but I need the download on my PC What should I do?

1. Open the download link on your Windows computer.

2. If the link is on your phone, email the link to yourself and open it on your desktop PC.

3. Download the file, then check your Downloads folder.

Does Dispute Buddy work with iCloud messages?

If your messages are stored in iCloud and you can see them in the Messages app then yes, Dispute Buddy can access them.